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What our customers are saying...
Brad and Scott run an amazingly efficient and professional service. They are always helpful and prompt when we require technical support or advice. They also follow up later down the track to check if any issues are resolved. We are extremely happy with their service and have no hesitation at all in recommending them to our friends and colleagues.
We are absolutely delighted that we made the decision to join up with KMT group almost 5 years ago. We feel as though they are part of our happy “family of staff” as they are always prompt at resolving any of our issues/challenges. We do seem to experience many of these as we are a very busy orthopaedic practice who also need to access our computers from several remote sites. This can cause problems with the internet and we are so grateful for their speedy assistance in getting us back on the network without delay. We have multiple work station computers as well as several laptops that they maintain and we can always count on Scott or the other wonderful IT gurus. We have dealt mainly with Scott over the past years and we have total confidence in his and the team at KMT’s ability to work through our issues and to give us the best possible advice and outcomes. It gives us great piece of mind knowing that all our issues are taken care of by the team at KMT either onsite or remotely. Thanks Brad, Scott and the entire KMT team.
In November last year, we engaged KMT Group to carry out our IT Upgrade and be our IT Support Provider. At the start of the project, Brad took time to understand our needs and recommended the required hardware and software to improve our IT systems. We are particularly impressed with the level of service all the members in the Group provided, particularly Brad & Scott. They faced some unexpected challenges during the upgrade and they worked tirelessly to address the challenges, overcoming them without causing any interruption to our business. Now, they are like an extended arm of our organization, looking after the IT needs of our entire team of staff and always speedy in their response. Thanks, Brad, Scott & Andrew.
We have had a number of IT suppliers to our business and on recommendation from a Client we approached the KMT Group. From the very outset they provided us with clear and concise information about the range of services they provide and were able to tailor a service proposal to meet our needs both in Victoria and New South Wales. The transition to their services was seamless, we basically had little to do as they took care of everything, and more importantly it all worked, first time. Since we have been using their services we have found them to be pro-active, responsive and very effective. We have full confidence in their ability to provide an efficient, cost effective and most importantly, quality service and solutions. We would recommend their services without hesitation.
To run my paperless practice smoothly, having prompt and comprehensive IT support is extremely important. KMT group is able to take care of all my IT needs from installing, running and updating hard & software to backup & data storage. The wealth of knowledge and dedication Scott and Brad have are truly amazing. I highly recommend KMT to any business looking for quality IT solution.
Working in a company employing plenty of IT savvy developers and application support staff we used to rely on those guys taking time out of their day to spec out servers, manage updates, look after domain accounts, ensure server uptime and really sort out our network overall. Meeting with Brad and seeing his clear plan on how our old hardware could be reconfigured (read: replaced), our backup regime could be beefed up to handle not only user or hardware failure but also environmental disasters, it was a no brainer to employ the KMT group. Since the day the KMT group rolled our new solution in, the number of network issues we have faced has been close to zero as has the amount of time our staff is spending on the network. So, not only do we have a more stable, robust and efficient setup (that is better backed up) but we also have increased output across our internal IT team. Add to this the fact that all requests we do make are answered and actioned in quick time and we couldn’t be happier.
One of the best decisions our practice ever made was to join up with KMT Group. It has provided us with total confidence that any computing problem that we have will be promptly resolved, whether it be big or small, at work or at home. It saves our staff and ourselves much time to allow us to concentrate on our patients. The team at KMT deal with everything related to computing, maintaining our systems, advising us about upgrades, dealing with the help desks at our various providers, purchasing equipment at the best prices and general troubleshooting. Much of this can be done by remote access to any of our computers but one of the team is always on hand for a personal visit to the practice or to our home if required. In short, the service that we obtain from the KMT team is outstanding.
Before KMT took over our computer support, I was never confident about the reliability of our work computer system. Like many businesses, we are completely computerised: appointments, treatment notes, billing, recalls and all correspondence are kept in our patient management software. All business financials and tax reporting are also kept on our work system. If we do not have our servers or computers running, we have no idea who has an appointment, we don’t know what treatment is required and we can not process any payments. One can imagine the financial loss to the business and the aggravation that will be caused to the clients, and to the staff. Our back up was haphazard, relying on staff to remember to back up the server each night also left us vulnerable to loss of data. There was no off-site back up and we were hoping that there would never be a fire or a flood as this will result in permanent loss of data. Every week, time was spent trying to resolve one computer issue after another – the network keeps dropping out on one workstation, updates not installing correctly, our mail being hosted elsewhere, with periodic shutdowns, our printers working one moment, refusing to print another. We lived in fear – fear of upgrading a workstation, do we know the passwords, is the guy that installed our system still working in the computer industry? If we have a catastrophic problem with our server, is he available to attend to us straight away or is this a part-time gig for him in addition to his main full time employment?
Since we contracted KMT to look after our computer services, our computer issues have disappeared. We have our own mail server, all workstations are doing exactly what they are meant to do. I no longer need to pretend that I know anything about setting up networks or solve hardware/software conflicts. We now have on site and off site back up that just works quietly, in the background. We 4 printers, 3 scanners, label makers, 16 work stations, 3D scanner and everything just works. The team at KMT are prompt, always available and proactively solve problems before they happen. This is what business computing was always meant to be, and now, thanks to KMT, it is in our business. Yes, every month we have to pay support fees, but I figure that we will lose more money, staff and clients without KMT support. At the end of the day, it is nice to have someone else responsible for our computer services.
I strongly recommend Scott, Brad and the team at KMT to any small, medium or large enterprise. They do their part to allow you to concentrate on your business, with no interruption of computer services. Can you afford to have your system down for 1 week, 1 day or even 1 hour?
I cannot speak highly enough of this young team of professionals run by Scott and Brad. Having great IT support is crucial to running our practices efficiently. Nothing is ever too much trouble, whether it be large or small. They have set us up, so we can work remotely from any location and most problems can be solved remotely. If a visit is required this is always dealt with promptly and they are always conscious of never disrupting our business. We trust and engage the KMT Group to do all our hardware purchasing. I highly recommend this IT Company to anyone requiring an amazing, efficient and professional team.
We engaged KMT Group over a year ago and have found Brad, Scott and the KMT team highly responsive and helpful with the many and varied IT issues that arise in our day to day business. From quick procurement and set-up to on the spot problem resolution and higher level strategic issues, KMT’s services have been efficient, professional and value for money. We really enjoy working with them and would highly recommend their services to anyone looking for an outsourced IT support solution.
Nothing is ever too much trouble for Brad, Scott and the team at KMT Group. With every hurdle, or barrier we have presented them with, they have always had a ‘can do’ attitude and found a solution that has been right for our business – and our budget! KMT’s understanding of the medical industry, coupled with their knowledge of the latest IT applications and programs, positions them as one of the leaders in their field. Better still, they provide all their services in a personal, friendly and responsive manner.