Services

Managed Services

KMT Group adhere to best practice principles in regards to the ongoing management of our client’s IT systems and services. Our focus on continuous improvement enables us to identify opportunities for improvement, and increase the value of our service offering to the benefit of our clients. This ensures that we deliver quality solutions and services to our clients across Melbourne and remotely for inter-state offices around Australia, all in a consistent and reliable manner.

Once engaged with us, our clients will experience our expertise in managed IT support as a service and delivering quality outcomes for our clients by leveraging the Information Technology Infrastructure Library (ITIL) methodology. Incident management ensures that any client issues are identified and resolved within agreed restoration targets. In addition, change management ensures that planned changes to our clients IT environment are communicated and agreed prior to implementation.

Our Managed Services offering

  • IT Service Desk with client portal to raise and track incidents
  • Onsite and Remote Support from certified IT technicians
  • Desktop, Server and Storage Support and Management
  • Data Archiving Services
  • LAN, WAN & SAN Network Management
  • Patch Management for Operating Systems and over 40 applications
  • Compute Resource and Storage Capacity Management
  • Hardware and Software Inventory Tracking
  • Third Party Vendor Management
  • 24 x 7 x 365 Remote Monitoring Service
  • Cloud Backup
  • Cloud Antivirus and Security
  • Fixed or Flexible payment options

 

Key Benefits

  • Reduces costs, as opposed to traditional service fees (no surprises)
  • Increases levels of support and availability without requiring additional staff
  • Enables businesses to quantify their ongoing IT budget
  • IT operations costs become more stable and predictable
  • Provides access to the latest technology and resources with low risk
  • Access to team of dedicated IT support professionals and larger skills base
  • Our business scales and adapts to your businesses changing conditions

 

Find out more
If you’re interested in partnering with an IT support business in Melbourne, please get in touch by phoning 1300 400 266. We’re always more than happy to answer any questions or relay any important information regarding your requirements.

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